IT Services Unit

Tasks

Managing, implementing, providing support for and promoting the use of IT services and systems within the scope of FCUL activities, as well as assisting in planning these activities; providing support at higher decision-making levels; reporting to relevant authorities, under the legal terms in force.

The IT Services Unit comprises the Services and Servers Area, the Information and Development Systems Area, the Networks and Communications Area and the User Support Office.

Service Director

Susana Pereira

Services and Servers Area

Ensuring computer systems and services function properly and have been correctly set up; managing FCUL's Datacentre; proposing and implementing changes to operating services that may best serve FCUL and/or contribute towards rationalising existing resources.

Division Head

Paulo Bastos

Systems Administration

Data Centre Management

Team

Sérgio Cláudio

Information and Development Systems Area

Administering FCUL's information and software application systems; proposing, implementing and updating software that contributes towards improving FCUL operations.

Division Head

António Broega

Networks and Communications Area

Proposing and implementing network configuration updates; managing and ensuring the security maintenance of FCUL's data network and that the entire community is connected to external networks, namely the Internet and landlines.

Division Head

Pedro Botas

Network Administration

User Support Office

Providing support to the entire FCUL community on using its services and infrastructures; proactively disseminating services and best practices; supporting and administrating e-learning platforms and multimedia services, including videoconferencing and streaming services.