IT Services Unit

IT Services Unit

Managing, implementing, providing support for and promoting the use of IT services and systems within the scope of FCUL activities, as well as assisting in planning these activities; providing support at higher decision-making levels; reporting to relevant authorities, under the legal terms in force.

The IT Services Unit comprises the Services and Servers Area, the Information and Development Systems Area, the Networks and Communications Area and the User Support Office.

Coordinator

  • Hugo Miranda

Services and Servers Area

Ensuring computer systems and services function properly and have been correctly set up; managing FCUL's Datacentre; proposing and implementing changes to operating services that may best serve FCUL and/or contribute towards rationalising existing resources.

Division Head

  • Paulo Bastos

    Systems Administration

    Data Centre Management

Team

  • António Broega

    Systems Administration

Information and Development Systems Area

Administering FCUL's information and software application systems; proposing, implementing and updating software that contributes towards improving FCUL operations.

Division Head

  • Rui Nunes

    Academic System Administration

Team

  • Rui Batista

    Academic System

    Development

Networks and Communications Area

Proposing and implementing network configuration updates; managing and ensuring the security maintenance of FCUL's data network and that the entire community is connected to external networks, namely the Internet and landlines. 

Division Head

  • Pedro Botas

    Network Administration

Team

  • Diogo Matos

    Network Technician, Access and Switching

  • João Matias

    Network Technician, Routing and Security

User Support Office

Providing support to the entire FCUL community on using its services and infrastructures; proactively disseminating services and best practices; supporting and administrating e-learning platforms and multimedia services, including videoconferencing and streaming services.

Team

  • Susana Pereira

    Coordinator

    User Support

  • Joel Fonseca

    User Support

Scholarship holders

Team

  • Bruno Mata

    User Support

  • Eduardo Oliveira

    User Support

  • Nuno Luz

    User Support

  • Sérgio Cláudio

    User Support

  • Bruno Silva

    User Support

  • Isabela Mott

    User Support

Contacts

Building C1, Level 2

Tel. 217 500 067 Ext. 21248 E-mail suporte@ciencias.ulisboa.pt 

URL

Office Hours (working days)

9 am - 5 pm